Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at info@tscreationofmemories.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalised and custom-made items cannot be returned because you have changed your mind. This does not affect your statutory rights if an item is faulty, incorrect or not as described. Please get in touch if you have questions or concerns about your specific item.

Sale items have the same statutory return and refund rights as full-price items. Gift cards are not returnable for a change of mind, except where required by law.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. For a statutory cancellation, we will refund you on your original payment method within 14 calendar days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier. Any standard delivery charge refundable by law will also be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have not received your refund within the applicable timeframe, please contact us at info@tscreationofmemories.co.uk.